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Terms and Conditions This site is owned by: Hydrodaze Unit 9A Treloggan Industrial Estate TR7 2SX Phone: 01637850770 Website: www.hydrodaze.co.uk VAT:183370014 Any purchase of goods from the site www.hydrodaze.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature". Purpose These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Hydrodaze for the customer. Order Confirmation All contractual information will be confirmed by email to the address specified by the customer during the purchasing act. Proof of Transaction The records stored in Hydrodaze's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Hydrodaze do not disclose information to any third parties Product Information Every effort has been made to ensure the accuracy of the information presented on the Hydrodaze site. Hydrodaze or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Hydrodaze was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. Validity Period of Offer and Prices Our offers and prices are valid for the day the site is consulted and are subject to change without notice. Delivery Terms Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception. As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Hydrodaze, who will deliver a new, identical package to the customer free of charge. We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. Loss or Damage in Transit Hydrodaze will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Hydrodaze and the carrier within three (3) business days of delivery. In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Hydrodaze or its representatives on request. Delivery Errors The customer must inform Hydrodaze immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. Any claim made after this time period will be rejected. All claims must be made in writing and sent to Hydrodaze, Unit 9A Treloggan, TR7 3HL Any claim that does not respect the rules defined above cannot be taken into account and releases Hydrodaze of any responsibility to the customer. In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Hydrodaze in whole, in its original packaging and in perfect condition to Hydrodaze, Unit 9A Treloggan, TR7 3HL For claims to be accepted, the customer must first make a declaration to Hydrodaze concerning any returns and receive and Hydrodaze's consent. If accepted, the customer will ship the package to Hydrodaze, Unit 9A Treloggan, TR7 3HL. Shipping fees shall be at Hydrodaze's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return. Warranty The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold. The customer is expressly informed that Hydrodaze is not the manufacturer of the goods presented in the Hydrodaze site and that Hydrodaze shall not be held liable for defective goods. In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product. All products sold on the Hydrodaze site are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by Hydrodaze are not covered by this warranty. The warranty can be extended according to the terms provided in store and on the website. Returns & Refund Policy In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Hydrodaze customer service department. All goods must be returned to Unit 9A, Treloggan Industrial Estate, TR7 2SX. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer. If the right to withdrawal is exercised, Hydrodaze will make every effort to refund the customer within 30 days. Right of Use The use of any trademarks, logos or brands present on the site is strictly forbidden. Partial Invalidity These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court. Non-Waiver No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof. Data Protection All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998. Applicable Law and Competent Jurisdiction In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on the Hydrodaze site strictly imply the acceptance of Hydrodaze's terms and conditions. In case of dispute or claim, the customer agrees to seek an amicable solution with Hydrodaze before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts. |